He says he hasn’t heard from Canada Post or the police since he lodged his complaint, so he has yet to understand how it happened or how to prevent it from happening again. He says he doesn’t know what those questions are, let alone who could possibly have answered them. Michael Wood says he was told it involves four security questions based on his personal history. You must purchase the service at the post office at least 3 business days in advance. Wood’s case and are currently investigating.” Losier adds “When a request for mail forwarding is made, the process involves a number of steps to authenticate the identity of the requestor.” You can save time by printing and completing a Mail Forwarding form before visiting your local post office. Director, Media Relations at Canada Post, would only say “We are aware of Mr. What is far less certain is how someone could get his mail forwarded in the first place.Īnick Losier. He can’t be 100% sure, but it appears he is now getting all his mail. Called their support team and they apologized and said there's nothing they could do. I had a massive clump of mail in my mailbox today. Apparently my package had been delivered (had no information on the app). Wood has since spent a lot of time on the phone to Canada Post, the police, banks, and credit agencies, trying to reclaim his identity. Checked my mail today and found 3 post office pickup slips for the same item. And the police said, well we can’t open a file.” “And the first question that the police had for me is where is your mail being forwarded to?” he recalls. He says he was told to contact the Ottawa Police. The crown corporation refused to tell him, saying it would be a breach of privacy. Wood’s first instinct was to ask Canada Post where his mail was going. You can extend the duration of your Hold Mail service online, whether you purchased it online or at a post office. You need a Canada Post account to buy Mail Forwarding service. You can buy the service at a post office save time by filling. In the Forwarding and POP/IMAP section, select Forward a copy of incoming mail and select your ProtonMail address from the dropdown menu. Consumer Choice: Canada Post will resume the delivery of Neighbourhood MailTM (flyers, etc. Select View details of the order you wish to change. You can order Mail Forwarding online here with a Canadian credit card and valid email address. Wood also learned that, within days, someone had applied for 7 different credit cards in his name, presumably using the personal and financial information contained in his mail. After selecting the dashboard, navigate to Mail Forwarding or Hold Mail, and select View all orders. Canada Post updated information on mail delivery interruptions Shipping delays may occur as one shift temporarily closes at Gateway processing facility in. “After speaking with the Postal Inspector, it had been determined that the person who had forwarded my mail did it online, that they had paid $117 to have my mail forwarded,” Wood said. The problem is Wood had never applied to have his mail forwarded. The Ottawa man says he became the victim of identity theft after someone hijacked his mail.Ībout a week and a half ago the Barrhaven resident received a confirmation from Canada Post that his mail had been successfully forwarded to another address. Michael Wood is still looking for answers.
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